Thank you for using shejang.com and we are very sorry for the inconvenience.
1. We do apologize for the fact that the carrots were out of stock when you ordered them, the information should've been updated but due to technical issues it was missed. We therefore called you several times to ask you if we should refund or wait for stock but unfortunately could not reach you, may be you were too busy.
The 1000 won deducted wasn't actually a penalty but the deduction of our reward points that were used.
2. The part that you received were actually lamb chops (not a different part), but we sincerely apologize if the product didn't fulfill your expectations.
3. We purchase the salami sausages from a third party vendor. We will surely investigate this issue with them and get back to you with an explanation.
We sincerely apologize again for all the inconvenience. We know that it's impossible to compensate you for the bad experience but to set things to the right direction, we are taking the following measures.
1. We will send you baby carrots again on company's expense (as we have it in stock now).
2. We could also send you the salami sausage again but since it's an issue with the vendor, you can choose a desired sausage of your choice and we will send it to you.
3. We are also sending you a free shipping coupon which you can use to shop on our website.
We thank you for your patience, understanding and comments.
Best Regards
Customer Support Team
shejang.com
T****2020-05-06 15:30:45
Thank you for the fast response and suggested actions!
The customer support team has contacted me through the phone and explained the issue in detail, which I truly appreciate.
Noman Rao2020-05-06 23:24:35
Dear Miss Toumadher,
We are glad that we could explain to you well. We will do better in future.
Will be looking forward to your next order.
Thank you for using shejang.com and we are very sorry for the inconvenience.
1. We do apologize for the fact that the carrots were out of stock when you ordered them, the information should've been updated but due to technical issues it was missed. We therefore called you several times to ask you if we should refund or wait for stock but unfortunately could not reach you, may be you were too busy.
The 1000 won deducted wasn't actually a penalty but the deduction of our reward points that were used.
2. The part that you received were actually lamb chops (not a different part), but we sincerely apologize if the product didn't fulfill your expectations.
3. We purchase the salami sausages from a third party vendor. We will surely investigate this issue with them and get back to you with an explanation.
We sincerely apologize again for all the inconvenience. We know that it's impossible to compensate you for the bad experience but to set things to the right direction, we are taking the following measures.
1. We will send you baby carrots again on company's expense (as we have it in stock now).
2. We could also send you the salami sausage again but since it's an issue with the vendor, you can choose a desired sausage of your choice and we will send it to you.
3. We are also sending you a free shipping coupon which you can use to shop on our website.
We thank you for your patience, understanding and comments.
Best Regards
Customer Support Team
shejang.com
The customer support team has contacted me through the phone and explained the issue in detail, which I truly appreciate.
We are glad that we could explain to you well. We will do better in future.
Will be looking forward to your next order.
We will send our compensation box soon.
Best Regards~
Customer Support Team
shejang.com